Salon Policies and FAQs - Things to Know Before Your Salon Visit
Hairstylist Leveling System
What the difference between a stylist and a senior stylist and service provider level pricing and skill level?
Just as it is in other fields, with time, dedication, ongoing training and experience, our service providers have achieved promotions. The cost of the service is dependent on the phase they are in of their career, and their personal growth as an artist. We are extremely confident in each of our hairstylists and med-spa service providers as they are all very talented and each unique and skilled in their artistry..
Strict 24 hour Reschedule, Cancellation or Service Change Policy
How much would a salon cancellation or no show fee be?
Please understand that your specific appointment is reserved exclusively for you! We regularly have guests on our waiting list. In order to be fair to all of our guests and service providers, we ask that if you need to change, reschedule, or cancel your appointment you contact us as soon as possible. (No worries, we will absolutely honor the timestamp recorded when you leave a voicemail, email or text should you not be able to reach us directly.)
We would appreciate 72 hours or more, although, we do require at least 24 hours notice to change services, reschedule or cancel an appointment. If you fail to change, reschedule, or cancel within 24 hours or fail to keep your appointment, the charges will be as follows:
- Reschedules, Changes or Cancellations within 24 hours of your reserved appointment time, will be charged 50% of the reserved services.*
- No-Call/No-shows will be charged 100% of the reserved services. If we haven't heard from you 15minutes after your appointment start time, we will think you have no-showed.*
- If you are more than 5 minutes late for your appointment, we will be happy to do our best to provide the reserved service in the time that is left for the scheduled appointment. However, we can not extend appointment times because we also want to be respectful of the next guest's schedule. Sometimes this may result in the inability to blow dry and/or style if the time set aside runs out. At 15mins late, we will have to reschedule yo for a new appointment time.*
We truly appreciate your understanding and consideration in this matter. We thank you for respecting our service providers, their livelihood and what we love doing most - serving you!
Confirmation Emails / Texts
How do I confirm an appointment?
We know that sometimes things come up. As a courtesy, we have an automated system that will email 48-72 hours in advance and/or text you 24-48 hours in advance of your appointment. Please note: Be sure we have the correct email and phone number on file. When your confirmation is sent, there will be an option for you to confirm your appointment. Also, please be sure to note it in your personal calendar. Although we love technology, sometimes regretfully it fails us.
Is it OK to take a baby or child to a hair salon?
Zoe Grace Salon & Med Spa considers children to be 12 years of age or younger. For your child's safety please don't bring them to the salon unless they are receiving a service. However, we realize things happen at the last minute so if it becomes a one time necessity, please make sure they bring something to occupy their time.
As parents, we can all understand this may be some of our other guests only quiet time, please be prepared to keep a close eye on them without disruption to our other guest quiet and relaxation time.
Payment Types Accepted
Zoe Grace Salon & Med Spa accepts cash, personal checks, Debit, Visa, MasterCard, Discover and American Express.
How do I make an appointment?
All appointments can be scheduled by easy and fast online booking, call, text, or email. We recommend you schedule your next appointment prior to leaving the salon to guarantee the time and day that best suits your schedule. Please help us to provide a no-wait experience by being on time to your appointment and we promise to do everything possible to be on time for yours.
100% NO RISK GUARANTEE
How do I ask my stylist to fix my hair? OR Can you ask for a refund from a hair salon?
100% NO RISK GUARANTEE* is what you can count on at Zoe Grace Salon & Med Spa. We want all of our guests to be super-pleased. In fact, we want you to be absolutely delighted with any of the services you receive. That’s why we offer an ironclad risk-free guarantee. What does that mean? Simply this: If you aren’t happy with a service, contact us within a week of your original service and we’ll do it over… FOR FREE*. If you’re still not thrilled, we will give your money back. No questions asked. No hard feelings. It’s your choice. We stand behind our work 100%. If you ever have any questions or concerns, please call us right away!*
* All complimentary services (Beauty Analysis, Med-Spa Consults, Re-adjustments, etc...) are still held to our change, reschedule, and/or cancelation policy (see full details). In order to keep these services complimentary for you, we require to be notified 24 hours before your reserved appointment start time should you need to make a change. Without this 24 hour notice, we will no longer be able to offer your service as a complimentary visit and you will be charged at the full service price.
Haircut and Hair Color Services
Is it OK to go to the salon with dirty hair?
We recommend to arrive at the salon with your hair clean, dried and styled to get the most out of your visit. This way you can show your stylist specifically what you would like them to mastermind and/or problem solve for your hair type.
For Hair Coloring Services, especially grey coverage, it should always be done on clean dry hair to ensure coverage and longevity.