Strict and Enforced 24 hour Reschedule Policy
Please understand that your specific appointment is made exclusively for you. We regularly have clients on a waiting / cancellation list. In order to be fair to all clients, we ask that if you need to cancel or reschedule your appointment you contact us as soon as you can.
We would appreciate 72 hours or more, however, we do require at least 24 hours notice to cancel an appointment. If you fail to cancel within 24 hours or fail to keep your appointment, the charges will be as follows:
- Reschedules or Cancellations within 24 hours will be charged 50% of the reserved service.
- No-shows will be charged 100% of the reserved service.
- If you are more than 5 minutes late for your appointment, I will be happy to do my best to provide the reserved service in the time that is left for the scheduled appointment. However, I can not extend appointment times because I also want to be respectful of the next client's schedule. Sometimes this may result in the inability to blowdry and/or style if the time set aside runs out.
We truly appreciate your understanding and consideration in this matter. We thank you for respecting what we love doing most - serving you!
Confirmation Emails / Texts
We know that sometimes things come up. As a courtesy, we will email 72 hours in advance and/or text you 24 hours in advance of your appointment. Please note, it is your responsibility to make sure we have the correct email and phone number on file.
Zoe Grace Salon and Spa considers children to be 12 years of age or younger. For your child's safety please don't bring them to the salon unless they are getting a haircut. However, we realize things happen at the last minute so if it becomes necessary, please make sure they bring something to occupy their time and be prepared to keep a close eye on them.
Payment Types Accepted
Zoe Grace Salon accepts cash, personal checks, debit, Visa, MasterCard, Discover and American Express.
All appointments can be scheduled by call, text, email or online booking. We recommend you schedule your next appointment prior to leaving the salon to guarantee the time and day that best suits your schedule. Please help us to provide a no-wait experience by being on time to your appointment.