Strict & Enforced 24 hour Reschedule, Cancelation or Service Change Policy
Please understand that your specific appointment is made exclusively for you! We regularly have clients on a waiting list. In order to be fair to all clients, we ask that if you need to change, reschedule, or cancel your appointment you contact us as soon as possible. Also, no worries, we will absolutely honor the timestamp recorded when you leave a voicemail, email or text should you not be able to reach us directly.
We would appreciate 72 hours or more, although, we do require at least 24 hours notice to change, reschedule or cancel an appointment. If you fail to change, reschedule, or cancel within 24 hours or fail to keep your appointment, the charges will be as follows:
- Reschedules, Changes or Cancellations within 24 hours of your reserved appointment time, will be charged 50% of the reserved services.
- No-Call/No-shows will be charged 100% of the reserved services. If we haven't heard from you 15minutes after your appointment start time, we will think you have no-showed.
- If you are more than 5 minutes late for your appointment, we will be happy to do our best to provide the reserved service in the time that is left for the scheduled appointment. However, we can not extend appointment times because we also want to be respectful of the next client's schedule. Sometimes this may result in the inability to blowdry and/or style if the time set aside runs out.
We truly appreciate your understanding and consideration in this matter. We thank you for respecting our service providers, their livelihood and what we love doing most - serving you!
Confirmation Emails / Texts
We know that sometimes things come up. As a courtesy, we have an automated system that will email 72 hours in advance and/or text you 24-48 hours in advance of your appointment. Please note: Be sure we have the correct email and phone number on file. Also, please be sure to note it in your personal calendar. Although we love technology, sometimes regretfully it fails us.
Zoe Grace Salon considers children to be 12 years of age or younger. For your child's safety please don't bring them to the salon unless they are receiving a service. However, we realize things happen at the last minute so if it becomes necessary, please make sure they bring something to occupy their time. As a parent, you can understand this may be some of our other guest only quiet time, please be prepared to keep a close eye on them without disruption to our other guest quiet and relaxation time.
Payment Types Accepted
Zoe Grace Salon accepts cash, personal checks, debit, Visa, MasterCard, Discover and American Express.
All appointments can be scheduled by call, text, email or online booking. We recommend you schedule your next appointment prior to leaving the salon to guarantee the time and day that best suits your schedule. Please help us to provide a no-wait experience by being on time to your appointment.
100% NO RISK GUARANTEE
is what you can count on at Zoe Grace Salon. We want all of our clients to be super-pleased. In fact, we want you to be absolutely delighted with any of the services you receive. That’s why we offer an ironclad risk-free guarantee. What does that mean? Simply this: If you aren’t happy with a service, contact us within a week of your original service and we’ll do it over… FOR FREE. If you’re still not thrilled, you give your money back. No questions asked. No hard feelings. It’s your choice. We stand behind our work 100%. If you ever have any questions or concerns, please call us right away!