We want every visit to feel seamless, enjoyable, and stress-free. To help ensure the best experience for all guests, we’ve answered some of the most common questions about our salon and med spa policies below. If you have additional questions, our team is always happy to help.
Appointments can be booked online, by phone, text, or email. To secure your preferred provider, date, and time, we recommend scheduling your next visit before leaving the salon.
Our automated system sends email confirmations 48–72 hours before your appointment and/or text reminders 24–48 hours before your scheduled visit. Please ensure your contact information is up to date so you receive these reminders.
We kindly request 72 hours’ notice whenever possible, with a minimum of 24 hours required for appointment changes, cancellations, or service adjustments. This allows us to accommodate guests on our waiting list and respect our providers’ schedules.
Yes. Appointments changed, rescheduled, or canceled within 24 hours of the scheduled appointment time will be charged 50% of the reserved service total.
No-call/no-show appointments are charged 100% of the reserved service total. If we have not heard from you within 15 minutes of your scheduled appointment time, your appointment will be considered a no-show.
If you arrive more than 5 minutes late, we will do our best to complete your service within the remaining appointment time. However, we cannot extend appointment times, which may result in limited styling or adjustments to your service.
Guests arriving 15 minutes or more after their scheduled appointment time will need to be rescheduled and may be subject to applicable cancellation fees.
For the comfort and safety of all guests, children 12 years old and younger should only accompany you if they are receiving a service. If childcare arrangements are not possible, we ask that children remain supervised and occupied throughout your visit.
Yes. Guests scheduled for a Curly Cut should arrive with clean, fully detangled hair worn in its natural curl pattern and free of heavy styling products. Proper preparation allows our stylists to create the most accurate shape and personalized result. Appointments that do not meet preparation requirements may be subject to a prep fee or rescheduling.
Yes. For salon services, we recommend arriving with clean, dry, and styled hair so your stylist can accurately assess your hair and create the best plan for your goals. For color services, clean hair helps ensure optimal coverage and long-lasting results.
To ensure the most accurate shape and definition, curly cuts require special preparation. Please arrive with your hair clean, fully detangled, and worn down in its natural curl pattern with little to no styling product. Avoid braids, ponytails, scarves, clips, or other styles that alter your natural texture. Following these guidelines allows your stylist to evaluate your curls as they naturally fall and create the most personalized result possible. If preparation instructions are not followed, a prep fee may apply or the appointment may need to be rescheduled.
Your satisfaction is incredibly important to us. If you’re not completely satisfied, contact us within one week of your original appointment and we’ll gladly redo the service at no cost. If you’re still not satisfied, we’ll refund your service. No questions asked.
Yes. Complimentary services, including Beauty Analyses, med spa consultations, and service adjustments, are still subject to our 24-hour change and cancellation policy. Appointments missed without proper notice may be charged at full value.
Our salon uses a stylist leveling system. As providers gain experience, advanced education, and demand, their pricing may vary. Regardless of level, every member of our team is highly trained and committed to delivering exceptional care and results.
We accept cash, personal checks, debit cards, Visa, Mastercard, Discover, and American Express.
Payment requirements may vary depending on the service being booked. Our team can review any appointment-specific requirements if you have any questions.
Our goal is to make every experience at Zoe Grace Salon & Med Spa feel welcoming, personalized, and effortless from start to finish. If you have questions about your appointment, services, or policies, we encourage you to contact our team before your visit. We’re always happy to help.
